Job Description
Join a Legacy of Excellence in Fort Worth
Are you passionate about delivering unparalleled guest experiences? The Omni Fort Worth Hotel is seeking a dedicated Part-Time Guest Services Associate to join our elite hospitality team. We pride ourselves on our world-class service and are looking for someone who embodies our core values of integrity, professionalism, and warmth.
As a key member of our front-of-house team, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. This is an excellent opportunity for individuals looking for flexible hours within a dynamic and upscale environment.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and luggage handling with efficiency and grace.
- Provide exceptional customer service by answering inquiries, making recommendations for local attractions, and resolving guest issues promptly.
- Assist in maintaining the cleanliness and presentation of the lobby and public areas.
- Process payments accurately and handle cash and credit transactions in accordance with hotel policies.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards of quality.
- Answer multi-line telephone systems and transfer calls to appropriate departments with a professional tone.
- Support special events and VIP guests with personalized service as needed.
Qualifications
- High school diploma or equivalent required; hospitality or customer service degree a plus.
- Minimum of 1 year of experience in a hotel, resort, or luxury retail environment preferred.
- Strong interpersonal and communication skills, with the ability to engage with guests from diverse backgrounds.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS) is highly desirable.
- Ability to work flexible schedules, including weekends, holidays, and evenings.
- A polished, professional appearance and demeanor.
- Must possess a valid driver's license.