Job Description
Join our award-winning team at Grand Hospitality Group in Charlotte, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our staff, you'll contribute to a vibrant atmosphere where every interaction matters. Enjoy flexible schedules, competitive pay, and opportunities for growth in a luxury environment. Whether you're a seasoned pro or new to hospitality, we provide comprehensive training to help you succeed.
Responsibilities
- Deliver outstanding customer service to all guests with professionalism and warmth
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Collaborate with housekeeping and maintenance teams for seamless operations
- Assist with event setup and guest services for on-site functions
- Maintain cleanliness and organization of public areas and front desk
- Process payments and manage cash handling procedures accurately
Qualifications
- Previous hospitality or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving abilities with a guest-first approach
- Basic computer proficiency and comfort with reservation systems
- Physical ability to stand for extended periods and lift up to 25 lbs
- Valid North Carolina driver's license (if required for errands)
- Positive attitude and commitment to teamwork