Job Description
Join Grand Harbor Hotels as an entry-level Hospitality Shift Associate and launch your career in the thriving Baltimore hospitality scene! We're seeking energetic individuals to deliver exceptional guest experiences across our 24/7 operations. No prior experience required—just a passion for service and teamwork. Enjoy competitive pay, flexible scheduling, and growth opportunities within our award-winning hotel group.
Responsibilities
- Provide outstanding guest service during assigned shifts (front desk, housekeeping, or guest services)
- Manage check-in/check-out processes efficiently using hotel software
- Maintain pristine guest rooms and public areas following brand standards
- Respond promptly to guest inquiries and resolve issues with professionalism
- Collaborate with cross-functional teams to ensure seamless operations
- Adhere to safety protocols and emergency procedures
- Complete daily shift reports and documentation accurately
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office applications)
- Attention to detail and commitment to cleanliness standards
- Positive attitude and willingness to learn hospitality best practices
- Ability to stand/walk for extended periods during shifts
- Valid work authorization in the United States