Job Description
Join our award-winning team at Grand Hospitality Group and become part of Austin's vibrant hospitality scene! We're seeking passionate individuals to deliver exceptional guest experiences in our downtown boutique hotel. This part-time role offers flexible scheduling, competitive pay, and opportunities for advancement in the hospitality industry. Enjoy a dynamic work environment where your dedication to guest satisfaction makes a real impact.
As a key member of our hotel staff, you'll work alongside a diverse team committed to creating memorable stays for visitors from around the world. We value professionalism, teamwork, and a positive attitude above all. Whether you're starting your career or seeking a flexible part-time opportunity, this position provides valuable experience in one of America's most exciting cities.
Responsibilities
- Deliver outstanding customer service to hotel guests with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using hotel management software
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and maintain accurate financial transaction records
- Assist with event setup and guest services for on-site functions
- Maintain cleanliness and organization of front desk and common areas
Qualifications
- Previous hotel or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency with reservation systems and POS software
- Strong problem-solving abilities in fast-paced environments
- High school diploma or equivalent required
- Valid Texas driver's license (if required for errands)
- Ability to stand for extended periods and lift up to 25 pounds