Job Description
Join our award-winning team at Grand Plaza Hospitality, where we create unforgettable guest experiences daily! We're seeking passionate Part-Time Front Desk Agents to become the welcoming face of our Orlando resort. Enjoy flexible scheduling, competitive pay, and opportunities for career advancement in the heart of Florida's tourism hub. Perfect for students, retirees, or hospitality professionals seeking supplemental income.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using hotel management systems
- Process payments, manage reservations, and maintain accurate guest records
- Resolve guest inquiries with professionalism and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a pristine front desk environment and public areas
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends, holidays, and evenings
- Basic math and cash handling skills
- Valid Florida driver's license (if required for errands)