Job Description
Join our award-winning Grand Plaza Hotel in the heart of San Francisco! We're seeking passionate part-time hotel staff to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to luxury hospitality. Enjoy flexible schedules, competitive wages, and opportunities for growth in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficient in hotel management software (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of San Francisco attractions
- Valid California driver's license (if required for errands)