Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional guest experiences through our front desk and guest services operations. As a key member of our hospitality team, you'll create memorable stays for international travelers and business guests alike. Enjoy flexible scheduling, competitive pay, and career growth opportunities in one of NYC's most iconic hotels.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping, maintenance, and valet services
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and confidentiality of guest data
- Assist with event coordination and VIP guest services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Fluency in English; multilingual skills highly valued
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of NYC attractions and transportation
- Valid NY state hospitality worker certification