Job Description
Join our award-winning hospitality team at Grand Hotel Indianapolis! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable moments for travelers while managing check-ins, reservations, and local recommendations. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in the heart of downtown Indianapolis.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and payment processing accurately
- Provide personalized recommendations for local attractions and dining options
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed records of guest preferences and special requests
Qualifications
- High school diploma or equivalent required
- 1+ years of hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Ability to multitask in a fast-paced environment
- Weekend availability (Saturday/Sunday shifts)
- Basic knowledge of Indianapolis attractions and services