Job Description
Join the vibrant team at Metropolitan Boston Hotel and deliver exceptional hospitality experiences in the heart of downtown Boston. We're seeking passionate Part-Time Guest Services Associates to create memorable stays for our international guests. Enjoy flexible scheduling, competitive pay, and career growth opportunities in one of Boston's premier luxury hotels. Perfect for students and professionals seeking a dynamic hospitality environment.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, reservations management, and guest inquiries
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping, maintenance, and dining departments for seamless guest experiences
- Handle guest complaints with professionalism and resolve issues promptly
- Utilize hotel management systems (Opera/PMS) efficiently
- Assist with VIP guest services and special event coordination
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and point-of-sale system knowledge
- Exceptional problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
- High school diploma or equivalent required