Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking passionate individuals to deliver exceptional guest experiences at our premium Jacksonville waterfront property. As part of our dynamic hospitality family, you'll enjoy flexible schedules, competitive compensation, and growth opportunities in one of Florida's most vibrant cities. Perfect for students, career changers, and hospitality enthusiasts seeking work-life balance.
Responsibilities
- Deliver personalized guest services at check-in/check-out with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly with solution-oriented approaches
- Maintain pristine lobby areas and common spaces to brand standards
- Execute upselling strategies for premium room packages and amenities
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Ability to stand/walk for extended periods and lift 25 lbs
- Valid Florida driver's license (for airport shuttle duties)
- Positive attitude with genuine passion for hospitality