Job Description
Join our award-winning luxury hotel team in the heart of Raleigh, NC! We're seeking energetic, customer-focused individuals to deliver exceptional experiences to our discerning guests. As a Part-Time Hotel Staff Member, you'll be the face of our property, ensuring seamless operations while embodying our commitment to Southern hospitality. Enjoy flexible scheduling, competitive pay, and a vibrant work culture in one of America's fastest-growing cities.
Responsibilities
- Provide exceptional guest service at the front desk, including check-ins, check-outs, and concierge assistance
- Manage room reservations and inventory through our property management system
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness
- Process payments and maintain accurate financial transaction records
- Uphold brand standards in appearance and service delivery
- Participate in regular staff training sessions
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including evenings, weekends, and holidays
- Valid North Carolina driver's license (for occasional errands)
- Ability to stand/walk for extended periods
- Positive attitude with problem-solving mindset