Job Description
Are you looking for a rewarding career in the hospitality industry? The Sterling Hotel is currently seeking enthusiastic and dedicated individuals to join our dynamic team as Part-Time Guest Services Associates. We pride ourselves on delivering exceptional experiences to our guests, and we want you to be a vital part of that legacy.
Located in the heart of downtown Chicago, our hotel offers a vibrant work environment where you can grow your skills while contributing to memorable guest stays. If you have a passion for service and a positive attitude, we want to meet you.
Responsibilities
- Check guests in and out efficiently, processing payments and maintaining accurate records using hotel management software.
- Greet all guests with a warm, welcoming demeanor and provide information regarding local attractions, dining, and hotel amenities.
- Answer incoming calls and respond to guest inquiries in a professional and timely manner.
- Assist with room service orders, concierge requests, and general front desk operations during shifts.
- Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Handle guest complaints or issues with empathy and escalate complex situations to the manager immediately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
Qualifications
- High school diploma or GED is required; previous hospitality experience is preferred but not mandatory.
- Strong communication skills, both verbal and written, with a focus on customer service excellence.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a friendly and approachable personality with a professional appearance.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs) when necessary.
- Valid driver's license and reliable transportation are preferred.