Job Description
Welcome to the heart of Music City! The Vanderbilt Hotel is currently seeking dynamic and dedicated individuals to join our hospitality team. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.
Whether you are an experienced hospitality professional or looking to start a new career in the industry, we offer a supportive environment, competitive pay, and the opportunity to work in one of the most exciting cities in the United States.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming first impression.
- Check guests in and out efficiently using the hotel property management system.
- Answer incoming phone calls and emails with a polite and helpful demeanor.
- Assist guests with local recommendations, directions, and special requests.
- Process payments and resolve any minor guest issues or complaints promptly.
- Maintain a clean and organized front desk and lobby area at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or hotel front desk operations is a plus.
- Strong interpersonal and communication skills are essential.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency with computers and basic office software.
- A professional appearance and a positive, team-oriented attitude.