Job Description
We are currently seeking dedicated and enthusiastic individuals to join our award-winning team at the Grand Raleigh Hotel & Conference Center. As a leader in the hospitality industry, we pride ourselves on delivering exceptional guest experiences and fostering a supportive, professional work environment. We are looking for part-time staff members to help maintain our high standards of service across housekeeping, front desk, and guest services.
Whether you are an experienced professional looking for flexible hours or a new entrant to the industry eager to learn, we offer competitive pay, training opportunities, and a vibrant team culture. Join us and be a part of the Raleigh hospitality scene!
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Guest Assistance: Assist guests with inquiries, room service, local recommendations, and any special requests to ensure their stay is memorable.
- Maintenance & Hygiene: Maintain the cleanliness and order of guest rooms, lobbies, and common areas according to our rigorous sanitation standards.
- Operations Support: Handle check-in and check-out procedures efficiently using our Property Management System (PMS).
- Issue Resolution: Address guest concerns promptly and escalate complex issues to management to ensure total guest satisfaction.
Qualifications
- Experience: Previous experience in the hospitality or customer service industry is preferred but not required.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Reliability: Must be punctual, dependable, and able to work a flexible schedule including weekends and holidays.
- Physical Stamina: Ability to stand for long periods, lift up to 50 lbs, and perform tasks that require bending and reaching.
- Professionalism: High standard of grooming, hygiene, and professionalism.