Job Description
Join our award-winning luxury hotel in downtown Raleigh as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while showcasing Raleigh's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities. Perfect for hospitality enthusiasts who thrive in dynamic environments.
Responsibilities
- Deliver personalized guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and guest requests with precision
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador for Raleigh attractions and events
- Implement upselling strategies for room upgrades and premium services
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system essential
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid North Carolina driver's license and clean driving record
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Raleigh tourism landscape preferred
- Fluency in English; Spanish proficiency highly valued