Job Description
Join our award-winning luxury hotel in the heart of Tampa as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing seamless check-in/out processes. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Professional development programs
Responsibilities
- Manage guest check-in/out procedures with efficiency and warmth
- Handle reservation inquiries and modifications
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera/PMS)
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera/PMS or similar systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for va duties)
- Flexible schedule including nights/weekends
- Professional appearance and demeanor