Job Description
Join Portland's premier luxury hospitality destination as a Front Desk Agent at The Metropolitan Hotel. We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment where every shift matters.
Responsibilities
- Deliver personalized check-in/check-out experiences while maintaining efficiency
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries with professionalism and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Operate PMS systems and utilize hotel technology platforms
- Contribute to a positive team culture during day/evening/night shifts
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced shift environments
- Valid Oregon hospitality alcohol service certification
- Flexible availability including weekends, holidays, and overnight shifts
- Strong attention to detail and organizational abilities