Job Description
Join our award-winning luxury hotel team as a Front Desk Agent where exceptional service meets California sophistication. We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Los Angeles. This role offers career growth, competitive benefits, and the opportunity to work in one of the city's most iconic properties. If you thrive in fast-paced environments and take pride in creating seamless stays, apply now to become part of our hospitality family.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, concierge, and security teams
- Operate hotel management systems (Opera, PMS) efficiently
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and clean driving record
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude