Job Description
Join our award-winning team at Grand Hotel Wichita, where we redefine hospitality excellence! We're seeking charismatic Front Desk Agents to deliver unforgettable guest experiences with weekly pay for immediate financial flexibility. As the first point of contact, you'll embody our commitment to luxury service while enjoying competitive compensation and career growth opportunities. Perfect for detail-oriented professionals who thrive in dynamic environments!
Responsibilities
- Seamless guest check-in/out procedures using PMS systems
- Proactive reservation management and VIP experience coordination
- Multi-channel communication (phone/email/in-person) with crisis resolution expertise
- Revenue optimization through upselling room packages and local experiences
- Financial reconciliation and secure payment processing
- Collaborative coordination with housekeeping and maintenance teams
- Local attraction recommendations and personalized service planning
Qualifications
- 2+ years hospitality or high-volume customer service experience
- Proficiency in Opera/PMS systems and Microsoft Office Suite
- Exceptional conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished communication skills
- Basic foreign language proficiency (Spanish preferred)
- Positive attitude with genuine passion for guest satisfaction