Job Description
Join our award-winning luxury hotel in the heart of Columbus, Ohio, as we seek an experienced Senior Hotel Manager to lead our operations. This pivotal role demands exceptional leadership, strategic vision, and a passion for delivering unforgettable guest experiences. You'll oversee daily operations, mentor a dynamic team of 50+ hospitality professionals, and drive revenue growth through innovative guest engagement initiatives. Our competitive package includes comprehensive benefits, performance bonuses, and opportunities for professional development within a rapidly expanding hospitality group.
Responsibilities
- Direct all hotel operations including front desk, housekeeping, food & beverage, and concierge services
- Develop and implement strategic business plans to achieve revenue targets and KPIs
- Manage staff recruitment, training, performance reviews, and career development programs
- Ensure compliance with brand standards, health regulations, and safety protocols
- Oversee budgeting, financial reporting, and cost control measures
- Build and maintain relationships with corporate clients, event planners, and local tourism partners
- Drive guest satisfaction initiatives and online reputation management
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5+ years progressive hotel management experience with luxury properties
- Proven track record in P&L management and revenue optimization
- Strong leadership skills with ability to inspire and develop diverse teams
- Expertise in implementing operational efficiency and quality control systems
- Exceptional problem-solving and crisis management abilities
- Proficiency in hotel management software (Opera, Cloudbeds) and Microsoft Office Suite
- Valid Ohio State Food Protection Manager certification preferred