Job Description
Join our award-winning luxury hotel in the heart of Manhattan as we seek a passionate Senior Hotel Manager to lead our exceptional team. This full-time position offers an unparalleled opportunity to shape guest experiences while advancing your career in one of the world's most vibrant hospitality destinations. You'll oversee daily operations, drive revenue growth, and maintain our brand's reputation for excellence in service and innovation.
We offer a comprehensive benefits package including health insurance, retirement plans, and exclusive hotel discounts. Our commitment to professional development ensures you'll have access to industry-leading training programs and mentorship from top hospitality executives.
Responsibilities
- Strategically manage all hotel departments including front desk, housekeeping, food & beverage, and guest services
- Develop and implement operational procedures to maximize guest satisfaction and profitability
- Lead and mentor a diverse team of hospitality professionals through performance coaching and development
- Monitor financial performance, analyze key metrics, and adjust strategies to achieve revenue targets
- Ensure compliance with safety regulations, brand standards, and local licensing requirements
- Collaborate with sales teams to develop targeted marketing strategies for corporate and leisure markets
- Handle high-level guest relations and resolve escalated service issues with professionalism
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5 years of progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue targets and guest satisfaction goals
- Expert knowledge of hotel management systems (Opera, RMS) and industry best practices
- Strong leadership abilities with experience managing cross-functional teams of 50+ staff
- Exceptional problem-solving skills and ability to make decisions under pressure
- Valid New York State Food Protection Manager certification preferred
- Fluency in English; additional languages highly valued