Job Description
Join Philadelphia's premier luxury hotel as Senior Hotel Operations Manager! Lead our award-winning team in delivering exceptional guest experiences while driving operational excellence. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant hospitality markets. If you're a dynamic leader passionate about service excellence, apply today!
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement service standards to exceed guest expectations
- Manage staff scheduling, training, and performance evaluations
- Resolve escalated guest concerns with professionalism and discretion
- Monitor financial performance metrics and implement cost-control measures
- Coordinate with vendors and ensure facility maintenance standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel operations experience
- Proven leadership skills with team management experience
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Flexible availability including nights, weekends, and holidays