Job Description
Are you a dedicated professional looking for a dynamic role in Baltimore's heart? Baltimore Hospitality Solutions is currently seeking a reliable Shift Work Front Desk Agent to join our growing team. We pride ourselves on providing exceptional guest experiences and are looking for someone who thrives in a fast-paced, customer-centric environment.
Why Join Us?
We offer a competitive pay structure, flexible scheduling to accommodate your lifestyle, and a supportive team atmosphere. If you have a passion for hospitality and a knack for problem-solving, we want to hear from you.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a smooth check-in and check-out process.
- Manage front desk operations efficiently, including answering multi-line phone systems, processing reservations, and handling cash and credit transactions accurately.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces to uphold our high standards of presentation.
- Address guest inquiries, requests, and complaints promptly and professionally, escalating complex issues to management when necessary.
- Assist with administrative tasks such as filing, data entry, and managing guest history records within our property management system.
- Ensure security protocols are followed during all shifts, including monitoring access points and handling lost and found items.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and amenities are ready for new arrivals.
Qualifications:
- High school diploma or GED required; prior hospitality experience is a plus but not mandatory.
- Strong verbal communication skills with the ability to interact positively with diverse groups of people.
- Proficiency in basic computer applications and property management software.
- Ability to work a flexible schedule, including nights, weekends, and holidays, as required by shift work.
- Professional appearance and a positive, solution-oriented attitude.
- Must be reliable, punctual, and able to stand for extended periods.
- CPR/First Aid certification is a significant plus.
Take the next step in your hospitality career today by applying for the Shift Work Front Desk Agent position in Baltimore.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a smooth check-in and check-out process.
- Manage front desk operations efficiently, including answering multi-line phone systems, processing reservations, and handling cash and credit transactions accurately.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces to uphold our high standards of presentation.
- Address guest inquiries, requests, and complaints promptly and professionally, escalating complex issues to management when necessary.
- Assist with administrative tasks such as filing, data entry, and managing guest history records within our property management system.
- Ensure security protocols are followed during all shifts, including monitoring access points and handling lost and found items.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and amenities are ready for new arrivals.
Qualifications
- High school diploma or GED required; prior hospitality experience is a plus but not mandatory.
- Strong verbal communication skills with the ability to interact positively with diverse groups of people.
- Proficiency in basic computer applications and property management software.
- Ability to work a flexible schedule, including nights, weekends, and holidays, as required by shift work.
- Professional appearance and a positive, solution-oriented attitude.
- Must be reliable, punctual, and able to stand for extended periods.
- CPR/First Aid certification is a significant plus.