Job Description
Join our vibrant team at Grand Plaza Hotel as a Night Shift Associate and become the heartbeat of our overnight operations. We're seeking dedicated professionals who thrive in dynamic environments and excel at delivering exceptional guest experiences during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand. If you're a night owl passionate about service excellence, we want you on our team!
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries during overnight shifts
- Monitor hotel security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams to ensure operational readiness
- Handle guest complaints with professionalism and resolve issues to satisfaction
- Process payments accurately and maintain financial transaction records
- Conduct nightly audits and prepare shift reports for management review
- Assist with valet services and parking lot security as needed
Qualifications
- Minimum 1 year experience in hotel or hospitality customer service role
- Valid California driver's license with clean driving record
- Ability to work independently and make sound decisions during unsupervised hours
- Proficiency in hotel management software (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Flexibility to work weekends, holidays, and varying shifts
- Basic knowledge of emergency procedures and first aid
- High school diploma or equivalent required