Job Description
We are seeking a highly organized and welcoming Shift Work Front Desk Agent to join our prestigious hotel in El Paso, Texas. If you excel in a dynamic environment and enjoy being the first point of contact for our guests, we invite you to apply. Our shift work model offers flexibility and competitive pay, making it an ideal opportunity for those seeking a stable career in hospitality.
In this role, you will manage the front desk operations, ensuring a seamless experience for every visitor. We value professionalism, attention to detail, and a passion for service. Join our team and become a key part of the El Paso community.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently and accurately.
- Manage incoming calls and inquiries with professionalism, utilizing a multi-line phone system.
- Process payments and handle cash transactions with strict adherence to security protocols.
- Handle guest complaints and requests promptly to ensure 100% guest satisfaction scores.
- Assist with mail distribution, package deliveries, and general hotel correspondence.
- Monitor key card access systems and maintain the cleanliness and order of the front desk area.
- Collaborate with housekeeping and maintenance teams to address guest needs in real-time.
Qualifications
- High school diploma or GED is required.
- Previous experience in a front desk or hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and familiarity with Property Management Systems (PMS).
- Able to stand for extended periods and lift moderate weights (up to 25 lbs).
- Must possess a valid driver's license.