Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in El Paso! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. This entry-level role is perfect for career growth in the hospitality industry with comprehensive training and competitive benefits.
Why You'll Love Working With Us:
- Flexible shift scheduling including weekends/holidays
- Free employee meals and hotel discounts
- Tuition reimbursement program
- Health, dental, and vision insurance options
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservation inquiries and room assignments
- Process payments and handle cash/credit transactions
- Resolve guest complaints with empathy and professionalism
- Maintain accurate records of guest activities
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with MS Office suite
- Strong communication and interpersonal skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible schedule availability (nights/weekends required)
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred
- Bilingual (English/Spanish) a plus