Job Description
Join our award-winning team as a Front Desk Agent in the heart of Charlotte, NC! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. If you thrive in fast-paced environments and possess a passion for hospitality, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days/evenings/nights)
- Valid North Carolina driver's license preferred
- Basic knowledge of Charlotte area attractions
- Fluency in English; Spanish a plus