Job Description
We're urgently seeking passionate Front Desk Agents to join our dynamic team in downtown Chicago! As the first point of contact for our esteemed guests, you'll create unforgettable experiences while showcasing Chicago's vibrant hospitality scene. This is a high-impact role offering competitive compensation, comprehensive benefits, and rapid career growth within our luxury hotel chain. Immediate start dates available!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and VIP requests with precision
- Handle guest inquiries and resolve concerns using our CRM system
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Implement upselling strategies for room upgrades and amenities
- Conduct daily audits of guest accounts and billing discrepancies
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Illinois driver's license and reliable transportation
- Basic knowledge of Chicago attractions and transportation systems
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required