Job Description
Join Cleveland's premier hospitality destination! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our downtown landmark. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning team. If you thrive in fast-paced environments and possess a passion for service, apply now to become the welcoming face of our hotel!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Process mail/ deliveries and assist with concierge services
- Maintain accurate guest records and billing information
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent (hospitality degree preferred)
- Valid Ohio driver's license and reliable transportation