Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Denver. This is a prime opportunity to grow your career in luxury hospitality while enjoying competitive pay, comprehensive benefits, and a vibrant work environment. Immediate start available for qualified candidates with a passion for service excellence.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
- Assist with valet services and luggage handling when needed
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Colorado driver's license (for valet duties)
- Basic knowledge of Denver attractions and local services
- High school diploma or equivalent required
- Positive attitude with strong attention to detail