Job Description
Join our award-winning hospitality team at Grand Horizon Hotel in vibrant El Paso! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury property. This is your chance to grow in a supportive environment with competitive benefits and career advancement opportunities.
Why You'll Love Working With Us:
- Comprehensive benefits package including health insurance and 401(k)
- Opportunities for cross-training into management roles
- Employee discounts on hotel stays and dining
- Recognition programs for outstanding performance
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Process payments and manage cash handling procedures
- Respond to guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance departments
- Handle guest complaints and resolve issues promptly
- Perform nightly audit procedures
- Market hotel amenities and services to guests
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic knowledge of El Paso attractions and services
- Valid Texas driver's license (if required for errands)
- Spanish fluency highly preferred