Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Fort Worth! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays while handling check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic hospitality environment.
Why Join Us?
• Competitive hourly rates + tips
• Health/dental/vision insurance
• Employee discounts on hotel stays
• Flexible scheduling options
• Professional development programs
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints and service issues with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest and property safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic knowledge of Fort Worth attractions and services
- High school diploma or equivalent required
- Valid Texas driver's license (for errands)