Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. If you're passionate about creating memorable moments and thrive in fast-paced environments, this is your moment to shine.
As the first point of contact for our international clientele, you'll embody Southern charm while managing check-ins, handling inquiries, and coordinating with concierge and housekeeping teams. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's most exciting cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and upselling opportunities
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for room readiness
- Act as local tourism ambassador with comprehensive city knowledge
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency with Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Tennessee hospitality certification (or willingness to obtain)
- Basic knowledge of foreign languages (Spanish/French a plus)
- Valid Tennessee driver's license
- Ability to stand for extended periods and lift 25 lbs