Job Description
Join our award-winning team as a Front Desk Agent at Hospitality Plus Resorts in Milwaukee! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. Enjoy flexible shift work while gaining valuable hospitality skills in a supportive environment. Full training provided - just bring your positive attitude and commitment to service excellence!
Responsibilities
- Check in/out guests efficiently using our property management system
- Answer phone calls and manage reservations with professionalism
- Assist guests with inquiries and resolve concerns promptly
- Maintain a clean and organized reception area
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- No experience required - we train all new hires!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and organizational skills
- Positive attitude and customer service mindset
- Ability to stand for extended periods