Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our luxury hotel experience. We're urgently seeking charismatic professionals to deliver exceptional guest service in downtown Louisville. This is your chance to shine in a fast-paced environment where every interaction matters. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Kentucky's premier hospitality destinations.
Responsibilities
- Seamlessly check in/out guests using Opera property management system
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with proactive problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain immaculate front desk appearance
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management software (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Louisville attractions and services
- Valid driver's license and reliable transportation
- High school diploma or equivalent
- Ability to lift 25lbs for occasional supply duties