Job Description
Join our award-winning team at Grand Harbor Hotels! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our premier San Diego waterfront location. This is your opportunity to launch a dynamic hospitality career with competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
Why You'll Love Working With Us:
• Competitive hourly wage + generous tips
• Medical, dental, and vision insurance
• 401(k) with company match
• Hotel discounts worldwide
• Paid time off and holidays
• Career advancement programs
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and room assignments with precision
- Resolve guest complaints promptly and exceed service expectations
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador with comprehensive destination knowledge
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Valid California driver's license (if transporting guests)
- Basic knowledge of San Diego attractions and transportation