Job Description
Join our award-winning team at the Grand Louisville Hotel! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Louisville. This is a full-time position with competitive compensation, growth opportunities, and a vibrant team environment. If you're passionate about hospitality and thrive in fast-paced settings, apply now!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize PMS systems to manage daily operations
- Act as hotel ambassador for local attractions and services
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Louisville area attractions
- High school diploma or equivalent required