Job Description
Join our award-winning hospitality team at the heart of Albuquerque! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. No prior experience is required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and growth opportunities in one of New Mexico's most iconic hotels. Perfect for career changers and recent graduates!
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer literacy (training provided)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Albuquerque location
- No hospitality experience required – we train!