Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our iconic K Street location. This is your chance to be part of a dynamic team in the nation's capital, offering competitive compensation and rapid career growth.
As a Front Desk Agent, you'll be the first point of contact for international travelers and business executives. Our premium property offers state-of-the-art facilities and a vibrant work culture. Immediate start available for qualified candidates who thrive in fast-paced environments.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with proactive problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate guest records in property management systems
- Handle payment processing and financial transactions securely
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid DC hospitality certification preferred
- Ability to work efficiently under high-pressure situations
- Strong attention to detail and organizational skills
- Multilingual capabilities highly desirable