Job Description
Join our award-winning downtown Omaha hotel immediately! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury property. This urgent opening requires immediate availability for day/evening shifts. Enjoy competitive pay, comprehensive benefits, and career advancement in Nebraska's premier hospitality destination.
Responsibilities
- Manage check-in/check-out procedures with speed and precision
- Resolve guest inquiries and concerns proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain security protocols for guest safety
- Utilize Opera property management system efficiently
Qualifications
- Minimum 1 year hotel front desk experience required
- Exceptional communication and problem-solving skills
- Proficiency in property management systems
- Flexible schedule availability including nights/weekends
- Ability to multitask in high-pressure situations
- Nebraska hospitality certification preferred
- Valid driver's license and reliable transportation