Job Description
Join Sacramento's most prestigious riverfront hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our AAA Four Diamond property. This is your chance to grow within a luxury hospitality brand while enjoying competitive compensation and premium benefits. Perfect for detail-oriented individuals passionate about creating memorable stays. Apply today to become part of our award-winning team!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues using empathetic communication
- Process payments and manage reservation systems accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety and confidentiality
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Sacramento tourism attractions