Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality. We're urgently seeking passionate Front Desk Agents to create unforgettable guest experiences in the heart of Sacramento. This is your opportunity to launch or advance your career in a dynamic environment with competitive benefits and growth opportunities. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/management
- Maintain accurate records and utilize hotel management systems efficiently
- Upsell hotel amenities and services to enhance guest satisfaction
- Collaborate with cross-departmental teams for seamless operations
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required