Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to create memorable guest experiences in Sacramento's vibrant downtown. This high-impact role combines exceptional customer service with operational excellence in a luxury environment.
As a key ambassador of our brand, you'll be the first point of contact for discerning travelers. We offer competitive compensation, comprehensive benefits, and rapid career growth for top performers. Apply today to become part of Sacramento's premier hospitality destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations, availability, and rate optimization
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (Opera, etc.) efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for vaiflet duties)
- High school diploma or equivalent; hospitality certification preferred
- Flexible availability including nights, weekends, and holidays