Job Description
Join our award-winning luxury hotel in downtown Sacramento as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. This urgent opening offers competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio. Be the first impression for our international clientele while working in a dynamic, team-oriented environment.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and optimize room inventory
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in reservation management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid California driver's license
- Basic knowledge of local attractions
- High school diploma or equivalent required
- Fluency in English; Spanish preferred