Job Description
Join our award-winning team at San Diego's premier waterfront resort! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning coastal setting. Apply today and become part of our hospitality family!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and payment transactions efficiently
- Resolve guest concerns promptly and escalate when necessary
- Collaborate with housekeeping and maintenance teams
- Maintain accurate guest records and documentation
- Process payments and manage cash handling procedures
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent required
- Basic knowledge of San Diego attractions preferred
- Valid California driver's license a plus