Job Description
Join our award-winning team at Grand Hospitality Group as an Urgent Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in Miami's vibrant hospitality scene. Enjoy competitive pay, flexible shift schedules, and career growth opportunities in a luxury environment. Perfect for night owls and early risers alike!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Execute shift handovers with detailed reporting
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Fluency in English (Spanish a plus)
- Professional appearance and positive attitude