Job Description
Join our award-winning team as a Front Desk Agent and be the heart of our luxury hotel experience! We're urgently seeking dynamic individuals to manage our 24/7 operations with exceptional customer service. This full-time shift-based role offers competitive pay, comprehensive benefits, and growth opportunities in San Jose's vibrant hospitality scene.
Why Work With Us?
- Industry-leading training programs
- Health/dental/vision insurance after 30 days
- Employee discounts on hotel stays and dining
- 401(k) with company match
- Free parking and public transit stipend
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate billing records
- Resolve guest complaints with empathy and solution-oriented approach
- Coordinate with housekeeping, security, and maintenance teams
- Operate property management systems (Opera/PMS)
- Assist with valet services and luggage handling
Qualifications
- 1+ years hospitality or customer service experience
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in Microsoft Office and hotel PMS systems
- Exceptional communication and conflict resolution skills
- Valid California driver's license (if valet required)
- Ability to stand for extended periods
- High school diploma or equivalent
- Fluency in English; bilingual Spanish/Mandarin preferred