Job Description
Join our award-winning team at Pacific Gateway Hospitality as a Front Desk Agent! We're urgently hiring dynamic professionals for our downtown San Diego location. This critical role requires exceptional guest service skills and flexibility for various shifts including nights, weekends, and holidays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's top tourist destinations. If you thrive in fast-paced environments and take pride in creating memorable experiences, apply today!
Responsibilities
- Manage seamless guest check-in/out processes using hotel management software
- Handle reservations, billing inquiries, and guest requests with professionalism
- Resolve guest complaints and escalate issues to management as needed
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Perform daily audits and report discrepancies
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Flexible availability to work nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- High school diploma or equivalent required