Job Description
Join our award-winning team at Grand Plaza Hotel & Resorts as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Los Angeles. This shift-based role offers competitive compensation, growth opportunities, and the chance to work in one of California's most vibrant hospitality environments. If you thrive in fast-paced settings and excel at creating memorable stays, apply now!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera, etc.) for daily tasks
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems and basic MS Office
- High school diploma or equivalent; college degree preferred
- Multilingual skills (Spanish highly valued)
- Ability to multitask in high-pressure environments
- Valid California driver's license (if required for errands)