Job Description
Welcome to Riverfront Suites Portland, where luxury meets exceptional hospitality. We are currently seeking a dedicated and welcoming Front Desk Agent to join our exceptional team.
As a premier hotel in the heart of the city, we pride ourselves on providing an unforgettable guest experience. We are looking for individuals who are passionate about service, detail-oriented, and ready to shine in a fast-paced environment.
Why Choose Us?
- Competitive salary and comprehensive benefits package.
- Employee discount on dining and spa services.
- Opportunities for career advancement within a luxury brand.
Are you ready to elevate the guest experience? Apply today!
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Process check-ins and check-outs efficiently using the property management system (PMS).
- Answer incoming calls, manage emails, and respond to guest inquiries in a timely manner.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or special requests with empathy and problem-solving skills.
- Assist with valet parking or concierge services as needed.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and a positive attitude.
- Ability to multitask in a busy environment.